Frequently Asked Questions

You will need the following to start using Internet Banking:

 Internet Banking ID

• The Customer ID printed on the first page of your chequebook is your Internet Banking ID.

• If you have forgotten your ID, the same can be generated by clicking on 'Get User ID' under the ‘Login’ section on our website through Internet Banking.
  
  Alternatively, you can click here to download the 'Registration Form' and mail it to our India address:
  ICICI Bank Limited,
  RPC Mumbai,
  5th Floor, A-Wing, Autumn Estate
  Chandivali Farm Road, Chandivali
  Landmark: Next to Chandivali Studio, opposite MHADA
  Andheri (East),
  Mumbai 400072 India

If you are an NRI in the USA, in the UK, Canada, Australia, Singapore and the UAE, you can simply post your documents to the local P.O. Box in your respective country and save on courier charges.

You can also visit any ICICI Bank Branch in India and submit the registration form. To refer to the updated list of our branches, click here.

For any clarification or more information, click here to call us or write to us through the ‘E-mail’ option on our website www.icicibank.com/nri

Internet Banking provides you the convenience of operating your account 24x7 from the convenience of your home or office. Using this, you can:

• View balances in your accounts
• Download e-statements of your accounts
• Open Fixed Deposits/ Recurring Deposits
• Update your PAN
• Generate ATM/ Debit Card PIN
• Activate your Inactive/ Dormant Accounts
• Update your Contact number/ E-mail ID
• Transfer funds
• Request for Chequebook/ ATM/ Debit Card
• Register for e-statement facility and much more.

No. The Internet banking facility is free of charge.

One Time Password (OTP) has been introduced as an additional security feature to protect your account from online frauds. OTP is a numeric 6-digit code sent to the mobile number registered with ICICI Bank. The OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

You are required to authenticate your transactions by entering an OTP.

If there is a change in your Internet Banking login details, you will need to enter an OTP for carrying out transactions. A new OTP will be generated for each login and you will have to enter the same to continue using Internet Banking.

Since this is an additional security measure, the OTP is sent only to your registered mobile number OR

You may call Phone Banking and enter your 16-digit ATM/ Debit Card number and 4-digit ATM PIN to know your OTP.

You may call Phone Banking and enter your 16-digit ATM/ Debit Card number and 4-digit ATM PIN to know your OTP.

If you have tried to transact multiple times, multiple OTPs will be generated. Every new transaction/ request will generate a new OTP. You will have to enter the same to access your Internet Banking Account.

A single OTP is valid for one successful transaction/ request. OTP is a dynamic password and is valid for the current session only.

Your Internet Banking User ID will not be disabled. However, SMS OTP facility will be disabled after 3 incorrect attempts. You may call ICICI Bank Customer Care to enable the SMS OTP facility again.

If you remember the password, you can call us to activate your Internet Banking User ID. If you have forgotten the password then online password generation option will be provided to you.

ICICI Bank does not levy any service charge for sending OTP on any international mobile number.

A single mobile number cannot be updated for multiple User IDs.

The format to update the mobile number is Country Code & Mobile number. For example, a UK mobile number is 441234567890 (44 stands for UK Country code & 1234567890 denotes the mobile number).

The request for updating the mobile number will be processed within 1 working day.

A single OTP is valid for one successful transaction/ request.

To enhance the account security, with effect from Oct 2016, all the key transaction alerts for Internet Banking will be sent to your registered mobile number.

The OTP cannot be sent to your registered e-mail ID. OTPs are sent only to the registered mobile number updated in our records.

Yes, the Mobile Banking facility is available for NRI customers.

To avail the Mobile Banking facility, please instal the iMobile appfrom Google Play Store/ App Store and follow the steps given below:

• On the welcome screen, select ‘I am NRI User’
• Enter your Internet Banking User ID and Password
• Create your MPIN
• Carry out Grid Card authentication
• You will be able to use the Mobile Banking facility.

For any clarification or more information, please click here to call us or write to us at nri@icicibank.com

No charges are levied by ICICI Bank for SMS alerts. Please check with your telecom operator for applicable charges, if any.