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Frequently Asked Questions

NRI Premium Banking FAQs

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What is NRI Premium Programme?

NRI Premium programme is an exclusive offering for NRI across the world. Enticing offers such as preferential remittance rates, Domestic & International airport lounge access, family banking benefits and much more.

You can open NRE and NRO account under this program

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What are the benefits offered under this Programme?

  • Preferential rates on remittances and forex transactions
  • Debit Card with premium benefits
  • Dedicated relationship manager for personalised banking services
  • Preferential rates on loans and deposits
  • Curated investment solutions
  • Global Banking convenience

Which debit card can I get under this programme?

Under NRI premium you are eligible for World MasterCard.

What are the benefits that I will get with the World Debit card?

  • Rewards on international transactions for NRE accounts
  • Higher withdrawal and spending limits
  • Internation lounge access 2 per calendar year and Domestic lounge access 2 per quarter

Incase I don’t maintain the required Balance in the account for the previous quarter, what will be the impact?

Incase you don’t maintain the required balances you may be subject to charges click here to know the service charges, Also if you consistently fail to meet the requirements your account variant may be regraded.

What is required to ensure the benefits continue under World MasterCard Debit Card?

You have to raise request for World MasterCard debit Card (if you don’t have one) and have to be a part of NRI Premium to ensure the benefits of World Debit Card

What are the eligibility criteria for opening an NRI Premium Programme?

You are eligible for the ICICI Bank NRI Premium Program if you:

If you agree to maintain an average balance of INR :

  • Maintain a minimum Monthly Average Balance of INR 25 Lacs in your Current & Savings (CASA) Accounts*+ Deposit
  • Or INR 1Cr CASA + Mutual Fund (Asset under Management) +Demat

    *CASA level: Cumulative minimum average balance in all Saving/Non-interest bearing accounts under same customer ID.

 

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How can I upgrade my account to NRI Premium Program? If so, will I get a new ATM-cum-Debit Card when I become an NRI Premium Program customer?

To become a Premium customer,

If you already hold the requisite balances in your account, you can upgrade your account by placing a request at your nearest ICICI Bank branch or call our Customer Care.

If you don’t hold the requisite balances in your account , fund your account to ensure required balances and then, place the request at your nearest ICICI Bank branch or call our Customer Care.

You have an option to continue with the existing card or alternatively the new ICICI Bank World Debit Card will be sent to you on your specific request only. You can apply for the ICICI Bank World Debit Card through any of the following ways:

  • Call our Customer Care
  • Place a request through your Internet banking account
  • Walk into any ICICI Bank branch in India and submit your request

Can I use my debit cards linked to NRE and NRO account for online transaction?

Yes debit cards linked to NRE and NRO account are enabled for online transaction. However debit cards linked to NRO accounts can be used only for domestic online transactions initiated on merchant website(s) based in India

Please note Silver debit card linked to Regular Saving NRO account is not enabled for online transactions.

Should I apply for the insurance cover separately or do I get enrolled for it automatically?

Insurance cover is a part of the product and will be available to you without any extra cost. However, you will be required to give an undertaking to accept the insurance cover. You can enjoy the insurance benefits as long as you maintain an NRI Premium status.

What is the process for insurance claims?

For lodging a claim, customers need to call ICICI Lombard Customer Care on 1800-209-8888. The Customer needs to indicate his NRI Premium status and quote his Customer ID/ Account number which will be the identifier for all insurance covers.

Alternatively, the customer can also write to:

Retails Claim, ICICI Lombard GIC,
4th Floor, Interface 11,
Malad Link Road,
Malad (W),
Mumbai – 400 064.

On receiving the customer request, ICICI Lombard will intimate the customer on the documents required and on the claim process.

Am I required to sign any declaration before signing for the product?

Yes. All NRI Premium customers are required to accept the general and product associated Terms & Conditions. In addition to this, the customer will also have to sign an undertaking to enable ICICI Bank to share his / her information with the insurance provider. This will be used to verify the customer identity in case of any claims.

What is ICICI Bank NRI Family Banking?

NRI Family Banking is a product in which an NRI Premium customer can link the ICICI Bank Savings account of his family members in India to his NRI account and thus, group their respective relationships (Savings Account, Term Deposit, Recurring Deposit), i.e. their Customer IDs with ICICI Bank, under a single ID called the 'Family ID'.

Can two Savings Accounts be linked under a NRI Family ID?

Yes, two Savings Account holders can form a Savings Account Family ID. However,  the NRI Premium customer ID has to be the primary customer ID in NRI Premium Family ID.

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What are the banking relationships with ICICI Bank that can be linked under the Family Banking relationship?

Members of a family can group their deposit relationships with ICICI Bank under a single Family ID which includes the Savings, Term Deposit and Recurring Deposit Accounts.

Who can place a request to add members in the Family Banking relationship?

Only the primary member ie the NRI Premium account holder can add a new member in NRI Premium family ID.

Which of my family members can be grouped under the same NRI Family ID?

Family members including parents, spouse, children, grand parents, grand children, in-laws and siblings of the NRI Premium account holder can be linked under the same Family ID.

What are the minimum and maximum number of members who can form a Family ID?

A minimum of 2 and a maximum of 9 members (including the NRI primary holder)of a family can form a Family ID. NRI Premium account holder has to mandatorily be Primary Customer ID holder in the NRI family ID.

Can a new member be added to a NRI Family ID at a later date?

Yes, a new member can be added to the NRI Family ID at a later date. The Family Banking Application Form is to be filled-in and signed by the Primary Customer ID holder ie NRI Premium customer.

Can members of a Family ID close the Family ID?

No, only Primary customer ID holder ie NRI Premium applicant can close the Family ID relationship with ICICI Bank.

What is a concierge service?

A concierge service is a speciality service designed for providing assistance and taking care of tasks like travel arrangements, reservations etc. It operates as your very own personal assistant and offers specific services depending on your needs.

Why do I need a concierge?

It helps to save time, eliminate stress and help you relax while we take care of the finer details. We aim to service your requests to your satisfaction using our extensive network of vendors and professionals.

What are the services that concierge can help me with?

We offer a range of services. These are listed below:

  • Dining Referral and Reservation Assistance
  • Hotel Referral and Reservation Assistance
  • Airline / Car Transfer/ Rail Reservation
  • Airport Lounge Access
  • Flower and Gift Delivery Assistance
  • Golf Course Referral and Reservation Assistance
  • Special Events and Performance Assistance
  • Spa, Fitness Center and Sports Center Information and Referral Assistance

What are your service hours?

The concierge team is available 24x7, 365 days a year.

How to avail concierge services?

Concierge is a complimentary service available to only NRI Premium customers. Contact at +91 11 40608652 or send an e-mail to icicinriPremium@aspirelifestyles.com

How much do you charge for your services?

Being a NRI Premium customer you do not pay any extra costs for our services and referrals. In case you choose to make a booking or place an order through concierge, you need to pay only towards the cost of the purchase/ order.

What methods of payments are accepted?

In case your request involves a payment, you will be asked to enter your card details on our IVR service. This RBI authorised mode of payment is completely safe and secure.

How will I know in case of any charges?

We provide the complete details of the applicable charges for any bookings/ purchase through concierge prior to initiating the payment process.

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