Want us to help you with anything?
Request a Call back
Nodal Grievance Redressal Officer:
Name: Ms. Sharlet Malvankar
Designation: Principal Nodal Officer
Address: ICICI Bank Ltd., Bandra Kurla Complex, Mumbai 400051
E-mail: digitallending@icicibank.com
Telephone: +91-22-39337979
Mobile number: 9240261919
Digital Lending Applications:
iMobile
InstaBIZ
Retail Internet Banking (RIB)
Corporate Internet Banking (CIB)
InstaOD
Express Home Loan
Unified Customer Journey
Online Asset Portal
Insta BIL
OD on Asset
Digital Term Loan
Digital Lending Products Click here
LSP list Click Here
For any queries, Please contact Customer Care.
Internal Grievance Redressal Mechanism Click here
RBI’s Complaint Management system Click Here
Facility of lodging a complaint Click Here
Any complaint lodged by the borrower against the Bank or LSP engaged by the Bank , is partially or wholly rejected or the borrower is not satisfied with the reply or the borrower has not received any reply within 30 days of receipt of complaint by the Bank , borrower can lodge a complaint over Reserve Bank’s Complaint Management System (https://cms.rbi.org.in) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank.