FAQs on Service requests

1.What are the various channels through which we can submit Re-KYC requests?

Re-KYC request can be submitted through any of the following modes:

• Internet Banking: Visit icicibank.com/nri and Log in to Internet Banking > Customer Service > Service Requests > Re-KYC Updation
• I-Mobile Pay: Download the iMobile App>Log in to I-Mobile Pay app> Customer Service > Service Requests > Re-KYC Updation
• Branch in India/Overseas: Submit the Customer Information Updation Form duly signed by all the holders along with photographs and copies of KYC documents signed by all account holders. You are required to carry the originals KYC documents for verification.
• Through Email: From your registered email id, you can send an email to your relationship manager / branch manager or write to nri@icicibank.com with copies of duly filled and signed Customer Information Updation Form along with photographs and copies of KYC documents signed by all account holders.

 

2.What are the KYC documents required to complete KYC updation?

For cases where there is no change in your demographic details including ID / Address / Country change and your KYC documents are valid (not expired), you may submit a duly filled (No change declaration) form duly filled and signed by all account holders to complete your ReKYC updation requests Or from your registered email id, you can send an email to your relationship manager / branch manager or write to nri@icicibank.com with no change confirmation/attached copy of duly filled and signed Annexure AA.

For cases where there is a change in any of the demographic details including ID / Address / Country change, you are required to provide the following mandatory documents

• Identity proof: Passport is the only Identity proof accepted for NRI customers.
  1. Indian passport holders must provide copy of the first (personal details) page and last(address) page of the passport.
  2. foreign passport holders must provide copy of first (personal details) page of the passport

Address proof: Address proof has to be in the name of self only. Click here for the list of documents accepted as communication and Permanent/Current address.

Non-residential status proof / Visa:

Indian passport holders must submit copy of valid (not expired) Visa/ Work Permit/Residence Permit. Click here for the list of documents accepted as NRI Status proof.

Foreign passport holders place of birth is other than “India” then must submit Overseas Citizen of India (OCI) or Person of Origin (PIO)Card issued by a country other than India

If foreign passport holders are staying in any other country, then valid visa/Work Permit/Residence Permit of that country will be required along with Indian connect documents-(Ex: Expired Indian passport of Spouse/ parents/ grandparents along with relationship proof)

FATCA / CRS Declaration: This form is mandatory at the time of ReKYC only if there is a change in current country of residence or you have never submitted the form earlier or you require to update existing details. Click here to download a copy of FATCA/CRS declaration form

PAN or Form 60: PAN is mandatory for cases where annual income in India is greater than ₹ 4 lakh. In case PAN is not available and annual income in India is nil or less than the threshold limit of ₹ 4 lakh, then submit copy of duly filled and signed Form60. Click here to download a copy of Form 60.

Photograph

Customer Information Updation Form (Re-KYC) duly signed by all holders of the Account: Click here for the form. This form is auto-generated for requests submitted through Internet Banking.

 

3. Do I need to submit KYC documents, even if there is no change in KYC details related to my account?

No there is no need to submit KYC documents, simply submit a duly filled No change declaration form with signed by all account holders to complete your ReKYC updation requests Or  from your registered email id, send an email to your relationship manager / branch manager or write to nri@icicibank.com with no change confirmation.

 

4. Can my relationship manager accept my re-kyc updation request through email

Yes,from your registered email id, you can send an email to your relationship manager to update your re-kyc Please follow steps given in point 1 above. 

 

5. My email id is not updated, how can I submit my re-kyc requests?

You can submit re-kyc request through any of the below channels

• Internet Banking
• Branch in India/Overseas
• I-Mobile

 

You can update your email id through any of the below channels

• login to internet banking > NRI Banking> Customer Service>Service Requests>Update Email ID
• Login to iMobile>Service Requests>Account service>Update Email ID
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.

 

Passport Related:

 

1. My passport has expired how can I update the details at the time of ReKYC updation

Passport is mandatory identity proof applicable for NRI customers. This document must be valid for a minimum period of 90 days at the time of submitting the ReKYC requests. In case your passport has expired, you need to submit the copy of the renewed passport

Additionally note:

• Indian passport holders must provide copy of the first (personal details) page and last(address) page of the passport.
• foreign passport holders must provide copy of first (personal details) page of the passport

 

2. The name on my passport does not match the name in the bank records – how can I change the name on the account?

In case your name change is due to marriage, then to change the name on the bank account, you need to submit the name change request form along with marriage certificate or any of the below six documents.

Valid self-attested OVD with new name.

• Passport
• Driving License
• Voter Id card
• Aadhaar
• NREGA
• Letter of Population Register

 

3. I have submitted my passport copy at the time of Re-KYC updation request however my request is on hold as the copy submitted is not legible what do I need to do?

You need to submit clear copies of the passport first and last pages. Click here to upload the document

 

4. Do I need to provide passport copy?

Yes, for Re-KYC updation passport as ID proof is mandatory.

 

Address proof related:

 

1. What document are needed for proof of communication address?

Communication address proof required as below

• If Address of Indian communication proof : Only officially valid document (OVD) are acceptable i.e. Passport, Driving License, Voter Id card, Aadhaar, NREGA, Letter of Population Register
• If Address of overseas communication proof -: Passport with address, Driving License displaying the address or Click here for other list of acceptable address proof. Annexure AA is mandatory for other address proof

 

2. What documents are needed for proof of Indian address?

You can submit any one of the following documents as an Indian address proof:

• Driving license with details of the photograph, name and address
• Indian passport with first and last page of the passport
• Aadhar copyJob card issued by NREGA duly signed by an officer of the State Government
• Letter issued by the National Population Register
• Voter ID

 

Utility bills/any other document cannot be accepted as Indian address proof

Please note address proof has to be in the name of self only. Address proof in the name of relative will not be accepted.

 

3. What are the official valid document (OVD) acceptable for Overseas?

You can submit any one of the following documents as Overseas address proof:

• Indian Passport
• OCI card (Address on OCI card to be captured)
• Driving license with details of the photograph, name and address

 

Click here for other list of documents. Utility bills/any other document cannot be accepted as Indian address proof. Please note address proof has to be in the name of self only. Address proof in the name of relative will not be accepted.

 

4. Is Annexure-AA mandatory for Re-KYC requests?

Annexure-AA form is mandatory if overseas communication address proof submitted is other than Passport/OCI/Driving license.

 

requests?

If there is a change of circumstances such as country change, change in citizenship, FATCA/CRS declaration is pending, you are required to submit the duly filled FATCA/CRS declaration form

 

6. Can I as joint holder get the ReKYC done individually?

No, the ReKYC will need to be updated for all holders simultaneously. If you’re not in India, then you can submit your request through Internet banking or send an email from registered email id to nri@icicibank.com or relationship manager or branch manager with duly filled and signed ReKYC Form along with KYC document of all applicants.

 

PAN or Form 60 related:

 

1. When is it applicable for a customer to mention their PAN Acknowledgement number?

Acknowledgement number (along with receipt) is mandatory when the income in India mentioned on Form 60 is above Rs.400000

 

2. I do not have PAN card, what should I do?

If annual Indian income < INR 4L, then agriculture/non-agriculture income details are mandatory in Form 60 Please fill the below details:

• In case source of Indian income is agriculture fill the amount in 22a.
• In case source of Indian income is non-agricultural in nature fill the amount in 22b.
• In case of mixed income from both the sources, fill the details in 22a & 22b accordingly.
• If there is no Indian income, then mention “ZERO” in 22a & 22b.

 

In case Indian annual income > INR 4L, then PAN acknowledgment number will be mandatory. If PAN is not updated within 90 days from PAN acknowledgement date, the bank will freeze the account till the PAN is updated.

 

3. What details are required in fields 22 A & 22B of Form 60?

Please fill the Field as per following details:

• In case source of Indian income is agriculture fill the amount in 22a.
• In case source of Indian income is non-agricultural in nature fill the amount in 22b.
• In case of mixed income from both the sources, fill the details in 22a & 22b accordingly.
• If there is no Indian income, then mention “ZERO” in 22a & 22b.

 

4. My account has been freeze marked as I have not submitted my PAN, what should I do to revoke the freeze and operate my account?

If PAN is not updated within 90 days from PAN acknowledgement date, the bank will freeze the account till the PAN is updated. You can update your PAN using any of the below channels:

• login to internet banking > NRI Banking> Customer Service>Service Requests>Update PAN
• Login to iMobile>Service Requests>Account service> Update PAN
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

 

KYC Form:

 

1. What are mandatory fields that I have to complete before I submit the Re-kyc form?

All mandatory fields are marked with asterisk. Please fill all details:

• Personal details
• PAN/Form 60
• Passport details
• Visa/NRI Status Proof details
• Communication & Permanent Address (If you want to change address)
• Customer Profiler details
• Signature as per bank record

 

2. Do I need to submit Rekyc for all my accounts separately?

No, a single request form for all accounts under a single customer id will be required. A separate CIU form and kyc documents will be required in case you hold a relationship / linked accounts with different account holders/accounts under different holding pattern <single/joint mode of operation>.

 

3. Is self attestation mandatory for all kyc documents?

For requests submitted in person at the branch in India / Overseas or from registered email id, self-attestation of kyc documents is mandatory.

 

4. I do not remember my signature updated in the bank records, how can I update my signature?

In case of signature change, you can submit the signature change request form along with any of the below document:

• Aadhar
• Voter's ID
• Driving License
• Passport NREGA Card

 

Click here to download the signature change form

 

5. I am unable to upload the documents online, what should I do?

You may face issues in document upload for any one of these reason:

• If you are trying to upload documents in other than pdf, jpeg, jpg, png format
• If the files are Password protected
• If name of the file exceeds 31 characters
• File size is more than 2 MB.

 

6. Can Mandate holder submit a request for KYC updation?

No. Re-KYC request can only be submitted by Account holders.

 

7. If mode of operation is Joint/ ERS/ FOR/ ANY, do I need to submit all account holders document?

Yes, All applicant have to submit Rekyc form along with all documents.

5.My request is on hold as the communication and Permanent/Current address mentioned in the ReKYC form differs with the address proof provided, what should I do?

You can send an email from your registered email id and provide a confirmation to update the address as per proof submitted or provide an address proof that exactly matches the information on the form or modify the details on the form suitably to match the address proof.

 

6. Can I visit overseas branch for the updation of Re-KYC?

Yes, you can visit our branches in Overseas locations to submit Re-KYC request.

 

7. I am in India however the joint applicant is overseas how can I complete my Re-KYC requests?

Yes, you can login to Internet Banking and submit the request. Alternatively you can also submit the duly filled and signed form along with KYC documents of all account holders through registered email id to nri@icicibank.com  

 

8. I don’t have address proof in my own name, can I submit the address proof of a Close relative

Address proof documents in the name of close relative or spouse are not acceptable. Click here for list of acceptable address proof or call our customer care for assistance

 

9. Utility bill can accept as overseas address proof?

No, Utility bills cannot be accepted as overseas address proof. Click here for list of acceptable address proof or call our customer care for assistance

 

Non-residential status proof:

1. What document can I submit as a NRI Status Proof for KYC?

You can submit any of the following documents as NRI Status Proof:

 

Visa / Resident / Employment Permit/ reentry permit.

 

2. Are foreign passport holders required to submit a visa?

No, Foreign Passport holders do not require to submit a Visa. However, OCI / PIO card with India connect-(Ex: Expired Indian passport of Spouse/ parents/ grandparents along with relationship proof)document is required for establishing NRI status. However, if foreign passport holder is staying in any other country, then valid visa/ Work Permit/Residence Permit of that country will be required along with Indian connect documents.

 

3. If foreign passport, place of birth is other than “India” then which document is required for NRI status proof?

OCI / PIO Card or PIO/OCI declaration with document evidencing customer’s India connect-(Ex: Expired Indian passport of Spouse/ parents/ grandparents along with relationship proof) is required. Also, if foreign passport holder is staying in any other country, then valid visa/ Work Permit/Residence Permit of that country will be required along with Indian connect documents.

 

4. What are document can we accept for Seafarers as Non Residential Status Proof?

Customer can provide CDC / C1D visa for Seafarers as proof of Non Residential status proof.

 

5. As an India connect document, can I submit expired Indian Passport of Spouse / Mother / Father / Grand Parents

Yes, you can provide expired Indian Passport of Spouse / Mother / Father / Grand Parents along with a relationship proof document to establish the Indian connection through the blood relative/spouse.

 

FATCA / CRS Declaration:

 

1. What is FATCA?

The Foreign Account Tax Compliance Act (FATCA) is a United States federal law that requires United States persons, including US persons who live outside the United States, to report their financial accounts held outside of the United States, and requires foreign financial institutions to report to the Internal Revenue Service (IRS) about their U.S. clients.

Government of India (GOI) has signed a Model 1 Inter-Governmental Agreement (IGA) with US on July 9, 2015 which necessitates financial institutions in India to comply with FATCA.

 

2. What is TIN number?

Taxpayer Identification Number (TIN) is a unique alphanumeric code assigned to individual, business or other entities for tax purposes.

 

3. What do I need to mention in the field TIN document name in FATCA/CRS declaration form?

Refer to the list of documents accepted as TIN/Functional equivalent of TIN.

 

4. I don’t have TIN number?

FATCA/CRS declaration is mandatory. Refer to the list of documents accepted as Functional equivalent of TIN.

 

5. Is FATCA mandatory for all Re-KYC

1. What document are needed for proof of communication address?

Indian or Overseas Address proof required as below

• If Address of Indian communication proof : Only officially valid document (OVD) are acceptable i.e. Passport, Driving License, Voter Id card, Aadhaar, NREGA, Letter of Population Register
• If Address of overseas communication proof : Passport with address, Driving License displaying the address or Click here for other list of acceptable address proof. Annexure AA is mandatory for other address proof

 

2. What documents are needed for proof of communication and Permanent Indian address?

You can submit any one of the following documents as an Indian address proof:

• Driving license with details of the photograph, name and address
• Indian passport with first and last page of the passport
• Aadhar copy
• Job card issued by NREGA duly signed by an officer of the State Government
• Letter issued by the National Population Register
• Voter ID

Important Note :Utility bills/any other document cannot be accepted as Indian address proof

Please note address proof has to be in the name of self only. Address proof in the name of relative will not be accepted.

 

3. What are the official valid document (OVD) acceptable for Overseas communication and Permanent address?

You can submit any one of the following documents as Overseas address proof:

• Indian Passport
• OCI card (Address on OCI card to be captured)
• Driving license with details of the photograph, name and address

Click here for other list of documents. Utility bills/any other document cannot be accepted as Indian address proof. Please note address proof has to be in the name of self only. Address proof in the name of relative will not be accepted.

 

4. Is Annexure-AA mandatory for Re-KYC requests?

Annexure-AA form is mandatory if overseas address proof submitted is other than Passport/OCI/Driving license.

 

5. My request is on hold as the Overseas/Indian address of communication and Permanent mentioned in the ReKYC form differs with the address proof provided, what should I do?

You can send an email from your registered email id and provide a confirmation to update the address as per proof submitted or provide an address proof that exactly matches the information on the form or modify the details on the form suitably to match the address proof.

 

6. Can I visit overseas branch for the updation of Re-KYC?

Yes, you can visit our branches in Overseas locations to submit Re-KYC request.

 

7. I am in India however the joint applicant is overseas how can I complete my Re-KYC requests?

Yes, you can login to Internet Banking and submit the request. Alternatively you can also submit the duly filled and signed form along with kyc documents of all account holders through registered email id to nri@icicibank.com 

 

8. I don’t have address proof in my own name, can I submit the address proof of a Close relative

Address proof documents in the name of close relative or spouse are not acceptable. Click here for list of acceptable address proof or call our customer care for assistance

 

9. Utility bill can accept as overseas address proof?

No, Utility bills cannot be accepted as overseas address proof. Click here for list of acceptable address proof or call our customer care for assistance

 

10. Can I submit Bank Statement as address proof?

Yes, The Bank Statement can only be considered as overseas communication address proof along with Annexure AA. However, permanent address will be updated as per the Indian Passport/OVD.

 

11. Is one month bank statement can be considered as valid overseas address proof ?

No, Bank account statement can be accepted as valid address proof only if, Bank Statement of any period will suffice, as long as it has at least one (1) customer induced transaction done within last 3 months.

 

1. When is it applicable for a customer to mention their PAN Acknowledgement number?

Acknowledgement number (along with receipt) is mandatory when the income in India mentioned on Form 60 is above Rs.300000

 

2. I do not have PAN card, what should I do?

If annual Indian income < INR 3L, then agriculture/non-agriculture income details are mandatory in Form 60. Please fill the below details:

• In case source of Indian income is agriculture fill the amount in 22a.
• In case source of Indian income is non-agricultural in nature fill the amount in 22b.
• In case of mixed income from both the sources, fill the details in 22a & 22b accordingly.
• If there is no Indian income, then mention “ZERO” in 22a & 22b.

 

In case Indian annual income > INR 3L, then PAN acknowledgment number is mandatory. If PAN is not updated with 90 days from PAN acknowledgement date, the bank will freeze the account till the PAN is updated.

 

3. What details are required in fields 22 A & 22B of Form 60?

Please fill the Field as per following details:

• In case source of Indian income is agriculture fill the amount in 22a.
• In case source of Indian income is non-agricultural in nature fill the amount in 22b.
• In case of mixed income from both the sources, fill the details in 22a & 22b accordingly.
• If there is no Indian income, then mention “ZERO” in 22a & 22b.

 

4. My account has been freeze marked as I have not submitted my PAN, what should I do to revoke the freeze and operate my account?

If PAN is not updated with 90 days from PAN acknowledgement date, the bank will freeze the account till the PAN is updated. You can update your PAN using any of the below channels:

• login to internet banking > NRI Banking> Customer Service>Service Requests>Update PAN
• Login to iMobile>Service Requests>Account service> Update PAN
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

 

1. I wish to update my mobile number, what should I do?

To update your mobile number, you can visit the any of our india / Overseas branch and fill and submit the Stay Connected Form or call customer care.

 

2. I am currently relocated from one country to another and trying to change my phone number?

You can call our 24/7 customer care center. This will be a debit card based authentication process hence Debit card will be mandatory

 

3. Is country code is mandatory to update Mobile number

Yes, you needs to provide the correct country code for mobile updation, If there is a change in country, please provide duly filled and signed FATCA document along with the mobile updation request

 

4. Do I have to call from registered mobile number to change mobile number?

No, you can call from any number. It will be a Grid card authentication process

 

5. Can any OVD be acceptable for mobile change request or just passport?

Any OVD would be accepted for mobile number change request.

 

6. Is Email id registration mandatory for Email OTP

Yes, Email id should be registered to avail OTP in email facility

 

7. Can seafarers get email alert facility?

Yes, Email OTP is available for NRI customer.

 

1. What are the documents required to Open Subsequent Account?

• Request form
• Self-attested Copy of valid passport of all holders
• Self- attested Copy of valid Non-Resident Indian (NRI) status proof of all holders (if jointholder(s) is/are NRI)
• Copy of proof of communication address of all holders
• Copy of proof of permanent address of all holders
• PAN/Form 60 as applicable
• FATCA/CRS declaration
• DA1 form for Nominee updation incase singly held account

 

2. What are the various channels through I can open account?

You can submit the request through any of the following modes:

• login to internet banking > NRI Banking> Services>Service Requests > Open Subsequent NRE/NRO account
• Login to iMobile: Login > Service > Service Requests > Open Subsequent NRE/NRO account
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

 

3. Can additional account opening request be placed if account is in Inactive /Dormant /Freeze /Lien.?

Yes, you can submit the request for additional account opening even the account is inactive/ Dormant through branch channel.

 

4. Is pan Mandatory for subsequent account opening process?

Yes. Customer needs to submit Pan or Form 60

 

5. Is Nominee mandatory if mode of operation is single?

Yes, Nominee is mandatory, if mode of operation is single. Or else you need to submit the no nominee declaration if you do not required nominee in the account.

 

1. I am currently overseas and wants to close my account, Is it mandatory to visit branch for closure

Yes. Only in case of single holder and balance is <=1k, closure can be processed through phone banking and registered mail id or else you have to visit the branch.

 

2. Can the account be closed if any freeze or lien marked?

No, lien/Freeze removal process needs to be followed by the branch

 

3. Can account closure be processed incase of signature mismatch?

No, signature should match with bank records to close the account.

 

4. Is it mandatory to provide repayment account details for FD/RD if I wants to continue?

Yes, repayment account is mandatory for transferring of closure proceedings.

 

5. Can I continue my NRO account if my NRE account closed ?

Yes, you can continue your NRO Account only if your resident status is NRI.

 

6. Can I close the account if the account is in Dormant/Inactive status?

No, please visit the branch for closure of dormant/Inactive account.

 

1. What are the various channels through I can submit FD closing requests?

FD closing request can be submitted through any of the following modes:

• login to internet banking > NRI Banking> Customer Service>Service Requests> FD closure
• Login to iMobile>Service Requests>Account service> FD Closure
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

 

2. Is signature mandatory for Joint FD premature closure?

Yes, FD closure form along with all holders’ signatures are mandatory for FD/RD premature closure

 

3. Can I close my FD, if FD has been mark with Freeze / lien?

FD can’t be closed if FD has marked with freeze & lien. You need to follow the process for freeze/ lien remove than proceed with the FD closure.

 

4. Are repayment account details mandatory for FD/RD closing?

Yes, for transferring of closure proceedings, account details are mandatory.

 

5. Can I provide repayment account number under different cust id?

No, Repayment account should be under same cust ID.

 

6. Is premature part closure is allowed on FD?

Yes, premature Part closure is allowed on FD. You need to provide the exact amount of part closure while raising the request.

1. Can I update two nominees in my account?

No, only one nominee can be updated in the account. You can nominate different nominees in different accounts.

 

2. What are the documents required for nomination addition/ updation/ Deletion?

Request Form along with signatures of all account holders.

 

3. What are the various channels through which we can submit Nominee updation requests?

Nominee request can be submitted through any of the following modes:

• login to internet banking > NRI Banking> Customer Service>Service Requests>Update nominee
• Login to iMobile>Service Requests>Account service> Update nominee
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

4. Can I update Joint holder as Nominee?

No, Nominee can not be account holder in this account.

 

5. Can I update minor as nominee in my guardian account?

No, if nominee is minor, account holder should not be the guardian.

 

6. Can I update myself as nominee in my child’s minor account, where I’m guardian of that account?

No, guardian can’t be the nominee in the minor account.

 

7. Nominee already exists in my account and I want to update new Nominee?

Yes, you can delete old nominee and update new nominee in your account.

 

8. Is it possible that in two different accounts both in different cust IDs, can we have different nominees?

Yes, In each account you can update different nominee.

 

9. Can a mandate holder be a Nominee as well?

Yes, Mandate holder can be a Nominee in customer account or deposits

 

1. What document are required to dormant account activation?

Dormant account activation form along with valid self-attested communication address proof

is required to activate the dormant account through digital channel.

 

2. What are the acceptable valid address proof documents for dormant account activation?

Address proof has to be in the name of self only. Click here for the list of documents accepted as Indian and Overseas address proof.

 

3. What documents are required If I change my country of resident?

You need to submit VISA and FATCA declaration as mandatory for country change.

 

4. Can I visit overseas branch for the account activation?

Yes, you can visit our branches in Overseas locations to submit dormancy removal request.

 

5. Can I submit the proof of Post marriage name which is different from the name is in the bank records?

Yes, You can submit the post marriage name document proof along with marriage certificate.

 

6. Can I use a Close/ Blood relative’s address proof for address change, I don’t have address proof in my own name?

No, Address proof documents in the name of close relative or spouse are not acceptable. Identity and Address proof must be submitted in the name of the customer only.

1. What are the various channels through I can submit passport updation request?

Passport updation request can be submitted through any of the following modes:

• login to internet banking > NRI Banking> Customer Service>Service Requests> Update passport
• Login to iMobile>Service Requests>Account service> Update passport
• Call 24hour customer care
• Submit the documents in person at any nearest branch of ICICI Bank.
• Send an email to nri@icicibank.com

 

2. Is OCI/PIO mandatory along with Passport updation request?

Yes, OCI card/PIO Card is mandatory if, place of birth is other than “India” on the foreign passport, In the absence of OCI/PIO Cardwith below documents evidencing customer’s India connect:

• Expired Indian Passport of Spouse/Mother/ Father/Grand Parents with valid relationship proof.
• Certificate issued by Indian Embassy or consulate providing PIO/OCI status

  

3. Is expired Passport acceptable?

No, Passport should be valid to process the passport updation request.

 

4. If I holding foreign passport still I have to submit a Visa ?

No, Foreign Passport holders do not require a Visa. if residing country and passport issuing country is same.  However, OCI / PIO card or India connect document is required for establishing NRI status.

 

5. Can the passport be updated in post marriage name even if the account is in pre-marriage name?

Yes, Can be processed with documents in post marriage name provided it is supported by a marriage certificate issued by the State Government

 

6. Can I submit only front page of Indian passport?

No, first and last page of Indian passport is mandatory for update Passport.

 

1. What is FATCA ?

The Foreign Account Tax Compliance Act (FATCA) is a United States federal law that requires United States persons, including US persons who live outside the United States, to report their financial accounts held outside of the United States, and requires foreign financial institutions to report to the Internal Revenue Service (IRS) about their U.S. clients.

Government of India (GOI) has signed a Model 1 Inter-Governmental Agreement (IGA) with US on July 9, 2015 which necessitates financial institutions in India to comply with FATCA.

 

2. What is TIN number?

Taxpayer Identification Number (TIN) is a unique alphanumeric code assigned to individual, business or other entities for tax purposes.

 

3. What do I need to mention in the field TIN document name in FATCA/CRS declaration form?

Refer to the list of documents accepted as TIN/Functional equivalent of TIN.

 

4. I don’t have TIN number?

FATCA/CRS declaration is mandatory. Refer to the list of documents accepted as Functional equivalent of TIN.

 

5. Is FATCA mandatory for all Re-KYC requests?

If there is a change of circumstances such as country change, change in citizenship, FATCA/CRS declaration is pending, you are required to submit the duly filled FATCA/CRS declaration form

 

6. Can I as joint holder get the ReKYC done individually?

No, the ReKYC will need to be updated for all holders simultaneously. If you’re not in India, then you can submit your request through Internet banking or send an email from registered email id to nri@icicibank.com or relationship manager or branch manager with duly filled and signed ReKYC Form along with KYC document of all applicants.